Cancellation and Refund Policy

At Diecast Chennai 396 (diecastchennai396.in), we strive to provide you with high-quality diecast model cars and a seamless shopping experience. This Cancellation and Refund Policy outlines our procedures for order cancellations, returns, and refunds to ensure clarity and transparency for our valued customers in Chennai, India, and beyond.

Cancellation Policy: This section details the conditions under which you can cancel your order, typically before it has been shipped. It explains the process for submitting a cancellation request, usually through our dedicated Business Number on Whatsapp: +91 8939473538. We also specify if any charges might apply to cancellations and clarify our rights to cancel orders under certain circumstances, such as stock unavailability.

Returns Policy: No returns whatsoever except when mutually agreed by the customer and DIecast Chennai 396

Refund Policy: This section outlines the circumstances under which refunds will be issued, including for cancelled orders and accepted returns of damaged or defective items. If your order is cancelled by you, We also address any potential deductions from refunds, such as restocking fees or original shipping costs. For prepaid orders that are cancelled or undeliverable, we clearly explain our refund procedure.

Damaged or Defective Items: We provide specific instructions on how customers should report damaged or defective products upon arrival, including the requirement for photographic evidence. This section outlines the options available to you, such as a replacement, repair (if applicable), or a full refund.

[Optional: Exchanges: If you offer exchanges, include a section detailing the process and conditions for exchanging items.]

If you have any questions or require assistance regarding cancellations, returns, or refunds, please contact our dedicated support team at:

Diecast Chennai 396 Premier Enclave, 52/5, Pillaiyar Koil St., Padi Kuppam, Chennai 600107 Email: diecastchennai396@gmail.com Phone: +91 8939473538

We are committed to ensuring your satisfaction and will handle all cancellation and refund requests in accordance with this policy and applicable laws in India.